MZ Wallace Reviews

It took me a month to receive the bag. Once I received it, it was defected with threads sticking out in multiple spots. I have contacted them, and they have sent me a return label. I have shipped the item over 9 days ago, and they are telling me that they have never received it. They are a complete mess!!!! I have ordered the bag in the beginning of Jan, and it's the end of March now, and I am still dealing with this problem. Joke of a company!!!!
Now April 12, I still haven't received my refund and that's 3 weeks since I got an email that the refund has been processed!!!!

I would not even give one star. Worst customer service. Clearly mentioned in their website that international return is approx $10-$20 however the actual return charge is 3 times the price. In some cases more than the price of the product itself. And the person on the phone was very rude and was not ready to help.

Very easy ordering, regular email status updates, and very fast delivery to the UK. Item arrived well packaged. Excellent customer service.

Lovely bags , however terrible customer service namely from an adviser called Nigeria . Have communicated with her through an online chat several times and she comes across as just rude . Had to ask for some assistance today about an issue with my latest bag ( tear in fabric) and she just stopped talking to me mid way after an automated negative response to my request .
Really surprised at how unhelpful they are as their bags are not cheap.