MZ Wallace Reviews

Based on 11 customer reviews from our shopper community, MZ Wallace's overall rating is 3.36 out of 5 stars and 73% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.


11 Reviews

Overall Rating

5 Stars


4 Stars


3 Stars


2 Stars


1 Star


Good Value


Price & Quality


Shipping & Delivery


Customer Service


Return Policy


All Reviews (11)
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March 24, 2023
"Horrible customer service"
It took me a month to receive the bag. Once I received it, it was defected with threads sticking out in multiple spots. I have contacted them, and they have sent me a return label. I have shipped the item over 9 days ago, and they are telling me that they have never received it. They are a complete mess!!!! I have ordered the bag in the beginning of Jan, and it's the end of March now, and I am still dealing with this problem. Joke of a company!!!!
Now April 12, I still haven't received my refund and that's 3 weeks since I got an email that the refund has been processed!!!!
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March 22, 2023
"I would not even give one star"
I would not even give one star. Worst customer service. Clearly mentioned in their website that international return is approx $10-$20 however the actual return charge is 3 times the price. In some cases more than the price of the product itself. And the person on the phone was very rude and was not ready to help.
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February 09, 2023
"excellent customer service"
Very easy ordering, regular email status updates, and very fast delivery to the UK. Item arrived well packaged. Excellent customer service.
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December 10, 2022
"Dodgy customer service"
Lovely bags , however terrible customer service namely from an adviser called Nigeria . Have communicated with her through an online chat several times and she comes across as just rude . Had to ask for some assistance today about an issue with my latest bag ( tear in fabric) and she just stopped talking to me mid way after an automated negative response to my request .
Really surprised at how unhelpful they are as their bags are not cheap.
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